Operations Management: – Plan, direct, and coordinate operations to deliver high-quality destination management services. – Develop and implement operational policies and procedures. – Oversee the planning and execution of client itineraries and events.

Leadership and Development: – Lead, coach, and develop the operations team to foster a culture of continuous improvement and exceptional customer service. – Provide training to operations coordinators and meet & assist staff.

Relationship Management: – Manage relationships with vendors, suppliers, and hotel partners. – Develop and maintain long-lasting relationships with new customers. – Acts as a liaison between clients and Sales/DMS Management.

Crisis and Issue Resolution: – Manage and resolve operational issues or crises, ensuring minimal impact on client experiences. – Solve operational challenges during activity execution.

Logistical Coordination: – Responsible for scheduling, material preparation, and resource arrangement for all group functions. – Assists with site inspections, VIP transportation, and transfer requirements

Innovation and Resource Development: – Develops and maintains a supplier database. – Research new services, equipment, and entertainment for group functions. – Looks for new venues and opportunities for group activities.

Reporting and Compliance: – Prepare operational reports for senior management. – Ensures adherence to company policies and procedures.